An ISO-Based Quality Model for Evaluating Mobile Medical Speech Translators

Medical translation systems present an intriguing research area as language barriers can become life-threatening when health issues come into place. There is however a lack of common evaluation techniques, making the fair comparison of such systems a difficult task. In this work we try to remedy this deficiency by proposing a quality model based on the ISO/IEC 9126 standard that could serve as a comparison basis among homologous systems. We focus on the mobile world believing that it suits patients’ needs better, as they experience diverse scenarios along the pathway to healthcare. Our work involves the definition of the quality characteristics of the model along with the quantification of their importance based on two target groups of users (12 doctors and 12 potential patients) that demonstrate different needs and goals towards the system.